Tim Hortons coffee app broke law by constantly recording users’ movements

Enlarge / A Tim Hortons in Toronto in May 2022. (credit: Getty Images | Roberto Machado Noa )

Canadian investigators determined that users of the Tim Hortons coffee chain's mobile app "had their movements tracked and recorded every few minutes of every day," even when the app wasn't open, in violation of the country's privacy laws.

"The Tim Hortons app asked for permission to access the mobile device's geolocation functions but misled many users to believe information would only be accessed when the app was in use. In reality, the app tracked users as long as the device was on, continually collecting their location data," according to an announcement Wednesday by Canada's Office of the Privacy Commissioner. The federal office collaborated with provincial authorities in Quebec, British Columbia, and Alberta in the investigation of Tim Hortons.

"The app also used location data to infer where users lived, where they worked, and whether they were traveling," the Office of the Privacy Commissioner said. "It generated an 'event' every time users entered or left a Tim Hortons competitor, a major sports venue, or their home or workplace."