Some customers who recently ordered speakers from Sonos’ website received more than what they ordered, which normally wouldn’t be something to complain about — but Sonos charged extra for the devices sent in error and wants them back. While Sonos is providing users with a refund for the additional charges, some are still disappointed they weren’t offered a discount for the inconvenience of dealing with a problem they didn’t cause.
Two separate users told The Verge they placed an order for a single Sonos Move and received three. Another user said they’ve been charged over $2,000 after ordering one Move speaker and receiving a total of seven. They say Sonos has given them a timeframe of up to 10 business days until they get their refund.
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Keep it Clean. Please avoid obscene, vulgar, lewd, racist or sexually-oriented language.
PLEASE TURN OFF YOUR CAPS LOCK.
Don't Threaten. Threats of harming another person will not be tolerated.
Be Truthful. Don't knowingly lie about anyone or anything.
Be Nice. No racism, sexism or any sort of -ism that is degrading to another person.
Be Proactive. Use the 'Report' link on each comment to let us know of abusive posts.
Share with Us. We'd love to hear eyewitness accounts, the history behind an article.